Value Learning tuition recognizes the importance of keeping personal information private and protected for its parents, pupils and staff. We are registered with the ICO and our reference number is ZB024722.
We adhere to the provisions of the General Data Protection Regulation (GDPR), which gives you control over the information we keep about you and how we contact you in future for information about our tuition services either directly or through 3rd party services.
This notice explains how we achieve these goals and gives details of our privacy practices, including what information we collect, how the information will be used or disclosed, and your rights with respect to our collection and use of personal data. By choosing to remain on our mailing list or use our tuition services, you are accepting the practices described in this Privacy Statement.
How and why does Value Learning collect and use personal information?
Value Learning’s primary reason for using personal information is to provide students with excellent tuition. We collect your personal information either by consent from subjects or for legitimate interests. This includes information such as name, date of birth, address, school, email, contact numbers and medical details. We have set out below examples of the different ways in which we use personal information and where this personal information comes from and why we collect and use personal information.
- To support student learning
- To monitor and report on student progress
- To comply with the law regarding data sharing
We also collect your personal information because it helps us to notify you about our tuition services, products, courses, send invoices and so on. In addition, personal information helps us to continue to develop and improve the way the Value Learning operates and supports its parents and students.
Information we collect
We obtain information from your completed registration forms.
In order for us to provide you with our tuition services, we need to collect personal data for correspondence purposes and other service provisions. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy. Essentially, the information we hold about you is used to provide you with the services or products you have requested for or to inform you of our courses and events. This information is being and will be used for the purposes outlined at the time of collection. In addition, we collect and process names, email addresses, telephone numbers and images.
We may take photographs or videos of your child during the teaching session or at Value Learning events to use on our website. This is to show prospective parents and students what we do and to advertise Value Learning. We may continue to use these photographs and videos after your child has left the tuition centre.
We may send you information to keep you up to date with what is happening at Value Learning. For example, by sending you information about new courses and activities taking place or the Value Learning newsletter.
We may keep details of your address when your child leaves Value Learning so we can keep in touch and find out how your child is progressing.
We will process financial information about you in relation to the payment of resources and tuition fees on our website.
However, Value Learning does not receive, store or process your payment card details when you use our website to pay for resources or courses. Your payment card details are entered on a secure check-out page on the Value Learning website and all card information is transmitted direct to our 3rd party payment processing provider Paypal by Secure Sockets Layer (SSL) using an encrypted link to the server. This is to ensure the concealment of your card details when making purchases through our website. All payments are processed by Paypal on our behalf and they inform us when the payment has been made successfully including the amount you have paid so we can process your order.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place with our website hosts to try and keep your data secure once we receive it.
Our legal grounds for using personal information
This section contains information about the legal basis that we are relying on when handling your information.
We collect and use personal data in order to meet legal requirements and legitimate interests set out in the GDPR and UK Law, including those in relation to the Article 6 and Article 9 of the GDPR.
Where Value Learning needs to use your information in order to comply with a legal obligation, for example to report a concern about your child’s wellbeing to Children’s Services. We may also have to disclose information to third parties such as the courts, the local authority or the police where legally obliged to do so.
This means that the processing of personal data is necessary for appropriate and genuine interests except where the processing is unfair to you. We rely on legitimate interests for most of the ways in which your information is used. Specifically, safeguarding and promoting student welfare.
We will need to use your information in order to perform our obligations under our contract with you. For example, we need your name and contact details so that we can update you on your child’s progress and so that we can contact you if there is a concern.
Does Value Learning disclose my information to other parties?
Value Learning will not provide your information to any other company or organization, unless it is required to do so by law, Court Order by other Government or law enforcement authorities or as described in this Policy Statement.
We may need to share information such as medical information (such as name of GP, relevant medical conditions) if there is an emergency, for example, if your child becomes ill during the teaching session and needs urgent medical treatment.
In some cases, Value Learning uses the services of leading digital service and data management service providers in processing your data for different purposes, including database management service, email services, and others. These organizations will not share this information with third parties, except for payment services. They are not allowed to use any personally identifiable information except for the purpose of record keeping and surveys.
Sending information to other countries
We may send your information to other countries where:
We communicate with you or your child when you are overseas (for example, during the summer holidays if you live or travel to a different country).
The European Commission has produced a list of countries which have adequate data protection rules. The list can be found here: http://ec.europa.eu/justice/data-protection/internationaltransfers/adequacy/index_en.htm
If information is stored on computer servers based overseas.
If the country that we are sending your information to is not on the list or, is not a country within the EEA (which means the European Union, Liechtenstein, Norway and Iceland) then it might not have the same level of protection for personal information as there is the UK.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. In any case, academic records are destroyed at the end of the year and children’s medical information is deleted once a child is no longer registered as a student with Value Learning. However, we must maintain some records for legal reasons.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object or withdraw your consent to certain types of processing such as direct marketing.
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.
We take all reasonable safeguards to keep all your personal information as secure as is humanly possible. We conform to strict data handling guidelines, and all our authorized persons are made aware of their obligations to keep the information for authorized use only. Of course, no technology is fail-safe, but we have made every reasonable effort to keep our systems up to date with the relevant security measure.
We may need to update or modify this privacy statement at any time, and modifications are effective upon being posted on the Value Learning website. You are responsible for reviewing this privacy statement periodically to ensure that you are aware of any changes to it.
Like other organisations we need to keep personal information safe, up to date, only use it for its original purposes, destroy it when it is no longer needed and treat the information we get fairly. If you have any questions about this Privacy Statement or if you want to exercise any of the rights that you are given under this Privacy Statement you can contact us at firstname.lastname@example.org.